Returns
Returns & Refund Policy
Please review our return and refund terms before placing an order.
Return Eligibility
Return requests are reviewed on a case-by-case basis. Products must be unused, unopened, and in their original condition to be considered for return where applicable.
Non-Returnable Items
Certain items may not be eligible for return once processed, shipped, opened, or otherwise handled. Please contact support before initiating a return request.
Damaged or Incorrect Orders
If your order arrives damaged or if you believe you received an incorrect item, please contact support promptly with your order details so the issue can be reviewed.
Refund Review
Approved refunds, if applicable, will be processed according to the original payment method and internal review procedures. Timing may vary depending on the payment provider.
Contact Support
For questions related to returns, refunds, or order concerns, please contact us through the Contact Us page or by email at support@valencebiologics.com.